My experience with this company has been poor and I'm just trying to get an estimate! I called the company on a Monday to get an estimate on carpet for our living room/dining room and the nice lady on the phone said their carpet guy was out and would call me back, i left my number and name and waited. I called back Thursday and spoke with the nice lady again that I hadnt been called back for an estimate. She said the carpet guy was out again and she had passed my info to him, but she would give it to him again and if I didnt hear back by friday to call again. I didn't hear back until 3 weeks after my initial call, by then Choice Floors had already given us an estimate, ordered the carpet and installed it.